Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include: Understanding different types of legislation/laws that may have resultant court orders that necessitate client's mandated compliance to engage and attend in service provision. Specific knowledge of the types of situations where mandated orders apply and the consequences of non compliance Policies of the organisation that provide specific procedures and guidance for working with mandated clients Process for the management non compliance by mandated clients, including the levels of responsibilities for clients, workers, organisations and other external entities. Potential liabilities and/or consequences for clients, workers, and organisation if court orders or legislative requirements are breached Strategies for engaging involuntary and mandated clients so that genuine attempts are made to ensure clients have every opportunity to demonstrate compliant behaviour. Interpersonal techniques for safely and constructively challenging client non compliance within scope of job role Safety management and planning strategies to address any aggressive resistant behaviour by involuntary and mandated clients Indicators of potential conflict and crisis situations and how to de escalate these situations Awareness of own limitations and when to consult more experienced practitioners, supervisors or colleagues for support in working with mandated clients. Awareness of organisation policies and procedures relating to responding to responses of behaviour, safety and security, delegations and duty of care Principles of negotiation, conflict resolution and effective communication techniques Reporting procedures and practices, internal and external, for working with involuntary and mandated clients Awareness of the issues that may arise when working with mandated and involuntary clients Support and referral services and specialist as well as relevant a legal entities Principles of cultural practices and customs of the client and their impact on behaviour in a mandated participation context |